New.
Kids.
On.
The.
Block.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Does anyone remember my old signature?

We have been more than paitient with Ground(ctrl) about a merchandise order from 1/23/10 that has & most likely will never be delivered. Even though they already processed our payment. This is an unacceptable way for any company to act. None of this is going to help Martina's career in any way, it is only going to drive fans away from the "official site". We have spoken to GC on the phone and by e-mail & direct messege and we keep getting excuses from them. Something needs to be done about the poor service we are getting from Ground(ctrl), I truly do not understand how they stay in business!

PS: GC, If you delete this thread like you have done in the past, we have taken SEVERAL steps to make sure the post will get to those who can do something about it.


Steve

Wow, surprising to hear of people having problems with their orders - Not good! I ordered some stuff last year, and it came pretty quickly (And I'm overseas!).
***********************
When I believe that nothing lasts forever
You stay with me, keeping us together
And make me feel like I never ever wanna give you up
'Til now, I've always been a quitter

Juanita wrote:
Have you guys contacted Tracey about the problems with the orders?
~~~~~~~~~~~~~
And though she'll grow and some day, leave, Maybe raise a family, When I'm gone, I hope you'll see, How happy she made me, For I'll be there, in my daughter's eyes.

Proud mom of 19-year-old twins, Bitty (Elizabeth) and Jessica.

I emailed Tee-Cee a couple days ago. Have yet to get a reply. If I don't hear from her by tomorrow night, I'll be contacting Tracy, too.

This is ridiculous.
--------

"One of my favorite feelings in the whole world is to wake up - and then go back to sleep." - Martina McBride

David will always be my Doctor.

Ok, here we go AGAIN! My name is Steve, I am the husband of Jeanne. We STILL have not received our order from 1/30/10!! What is the deal? We have e-mailed you, we have called you, we have e-mailed Tracy, we have talked to John McBride about how poor your service is. You have processed our payment, but we still do not have our merchandise. We want a refund! How do you stay in business? All we have had from your company is problems! Yes, I am complaining, you deserve to be complained about!


A VERY unsatisfied customer!

Steve

Wow. Received an email saying my tracking number had been updated and it should be arriving today. I'll believe it when I see it.

It arrived, finally. Thanks.

Steve and Jeanne, I hope yours gets resolved, too.

Jeanne wrote:
On Monday I received another call from Ground (ctrl) this time from Phil, who was very apologetic that I had been waiting since January for my order. He said that since I had been waiting so long for my order he would be sending it out UPS Priority mail and emailing me the tracking number, which he did. He also would be extending my fan club membership an additional 6 months. I hope that is coming of Ground(ctrl)'s wallet and not Martina's! I HAD patience throughout the week until yesterday. I did copy and paste with the tracking number that I was emailed and this is the message that I got in big red bold letters. >>>UPS could not locate the shipment details for your request. Please verify your information and try again later.>>>

Are you kidding me??? I tried it 3 times and on 2 different computers! So you can't tell me that I can't do that right! I want a REFUND!!! I have learned a lesson through all of this, to buy merchandise at shows, but don't buy it when GC is involved because they can't deliver it to you! Give the store back to Tee-Cee, at least she knows how to fill orders and what customer satisfaction is all about!
------------------------------------------------------------------------
I'm just the instrument for the song to do whatever it's supposed to do heal, inspire, encourage.~ Martina

It is painfully obvious that GC does not care about Martinas fans. We have now reached the stage that we are turning GC into the Better Business Bureau of Eastern California, there is nothing else to do. We have e-mailed Tracy about thier continued crappy service. We keep getting lie after lie from GC. I can't believe that Martina & her management have not gotten rid of this company, they are HORRIBLE!